The Charleston Metro Chamber of Commerce serves as our region’s collective voice to drive solutions for our thriving community. We work alongside our 1,700 members, who represent over 170,000 professionals, to initiate, advocate and empower our region to advance a prosperous business environment. From increased infrastructure investment, addressing the housing attainability crisis to serving as a catalyst for building a local talent pipeline and workforce, the Chamber is at the forefront of providing solutions to advance Greater Charleston.
Position Overview
The Member Experience Coordinator is the first face and voice of the Charleston Metro Chamber of Commerce, serving as a welcoming, professional, and friendly point of contact for all who visit or call the Chamber. This position is responsible for greeting guests, directing community members to the appropriate staff, answering phones, and managing the meeting room matrix and signage to ensure smooth daily operations. Beyond front desk responsibilities, the Coordinator provides cross-departmental support by assisting the Membership team with retention and CRM administration, and by supporting the Business Advocacy team with committee logistics, meeting minutes, and administrative tasks. The Member Experience Coordinator plays a vital role in ensuring every interaction with the Chamber is positive, seamless, and reflective of the Chamber’s mission.
Key Responsibilities
Front Desk & Office Support
- Serve as the Chamber’s front desk greeter, offering a warm, professional welcome to members, visitors, and guests.
- Connect community members to the appropriate Chamber staff or resources.
- Answer and route incoming phone calls as the primary point of contact.
- Manage the Chamber’s meeting room matrix.
- Oversee meeting room signage.
- Maintain the Catalyst Center, ensuring it is welcoming, stocked, and orderly.
CRM & Membership Management
- Perform data entry, cleanup, and retention updates in the Chamber’s CRM system to ensure accuracy and efficiency.
- Maintain and update member directories and retention tracking systems.
- Conduct check-in calls and follow-up communications with members.
- Support member onboarding efforts by assisting the New Sales team and providing members with essential resources and information.
Administrative & Event Support
- Provide administrative support to the Membership team, including document preparation, reporting, and correspondence.
- Assist with collections, membership event registrations, and lead monthly renewal process.
- Coordinate logistics and communications for membership events and programs.
- Support both in-person and digital events, including registration, check-in, and follow-up.
- Attend events and meetings as directed, representing the Chamber professionally.
Business Advocacy Support
- Coordinate and support committees focused on government relations, including the Business Advocacy Committee, Regional Policy Committee, Champion Advocates, and CMCC PAC.
- Manage CMCC PAC activities, including endorsement process and budget tracking.
- Assist in convening grassroots support for legislation as directed by the Business Advocacy team.
- Prepare meeting minutes for committees and ensure follow-up actions are tracked.
Essential Functions
- Serve as the Chamber’s primary greeter and first point of contact for visitors and callers.
- Manage the Chamber’s meeting room scheduling, signage, and readiness.
- Provide membership support through CRM management, retention activities, and event coordination.
- Support business advocacy committees through logistics, meeting minutes, and follow-up.
- Represent the Chamber professionally at events, meetings, and in all communications.
Qualifications & Skills
Education & Experience:
- Previous experience in administrative support, customer service, or membership coordination preferred.
- Experience with CRM systems is highly desirable.
Skills & Competencies:
- Friendly and professional demeanor with excellent interpersonal skills.
- Strong administrative abilities and organizational skills.
- Detail-oriented with strong problem-solving and project management capabilities.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to maintain confidentiality and exercise discretion when handling sensitive information.
Personal Attributes:
